Customer Service Notice for Sanctuary

From today the usual unlimited access to the animal housing area at the sanctuary will be reduced to staff, volunteers working in those areas, visitors wishing to rehome and supervised groups.

We feel this change is the best way forward for the staff to manage our customers satisfactorily and continue to care for the animals. The reception and shop are open to all.

Those wishing to adopt will be directed to our rehoming suite where you will complete your application form and receive undivided attention from a member of staff.

Groups wishing to tour the site will be prearranged as normal.   Individual tours which have not been organised may take place subject to staff or volunteers being available to accompany you around the site.

Opening Hours:                     Tuesday – Sunday  11am – 4pm

Rehoming applications:        Tuesday – Sunday  11am- 3.00pm

Dog Walking times:               Tuesday- Sunday  11am-3pm  (Monday by arrangement)

Please note that weekends are more popular for dog walkers so availability may be restricted especially for child friendly dogs

We appreciate your cooperation and understanding in implementing these changes. If you would like to discuss any matters surrounding this change further please ring the sanctuary on 028 9181 2622 and ask to speak to a senior member of staff.

Thank you

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