Job Title:                                             Casual Retail Assistant

Location of Job:                                Assisi Animal Sanctuary Charity Shop –

                                                             Bangor, Newtownards and Holywood

Hours of work:                                   Casual Contract

Salary:                                                Dependent on Age

Line Management:                            Reporting to Senior Management Team

Purpose of the role:

Under the management and guidance of the Shop Manager, the casual retail assistant will assist to ensure the effective day-to-day running of the shop by carrying out agreed procedures and routines which promote the development of shop profitability while at all times supporting the core values of the charity while working on assignments for the organisation.

A dynamic individual with excellent communication skills is required, with a passion for the cause: the role is ultimately contributing to Animal Welfare in Northern Ireland and ensuring an excellent service is provided to all stakeholders of the organisation.

Key Responsibilities:

• Ensures maximum stock availability through effective control of collections – generating and sourcing high quality stock, monitoring stock flow into the shop and achieving the optimum price point for all stock items.
• Actively promote Gift Aid in order to maximise contributions from donations.
• In conjunction with the shop manager, presents and maintains the highest standards of shop merchandising and visual layout.
• Assist with training volunteers in areas related to business needs to help realise their full potential and contribution to the shops performance.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.
• Ensure all Security, Fire, and Health & Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, customers and company assets, maintaining legal compliance at all times.
• Plan and organise daily workload throughout the shop in a way that ensures efficient customer service and a profitable operation.
• You will help drive shop performance and will also be responsible for the shop operation in the absence of the Management team. This includes the opening and closing of the shop
• Ensure all company policies, shop standards and operating procedures are maintained and followed through in a consistent manner.
• Actively participates in two-way communication sharing and exchanging relevant and appropriate information with the shop manager.

Person specification

In order to meet the full requirements of the post, applicants must hold the qualifications specified, have experience in and/or be able to demonstrate competence in the following areas:

Essential Criteria

• Five GCSEs at grade C or higher, including English and Maths (or equivalents)

• Exceptional people skills – ability to make the shop a place that people want to visit
• Experience of working in a customer service environment and delivering a high level of excellent customer service
• Previous key holder responsibilities – to include the opening and closing of a shop premises
• Minimum two years cash handling experience
• Good communication skills – ability to communicate well with customers, volunteers, managers and Trustees
• Ability to use initiative and take responsibility, prioritise work accordingly through excellent time management, planning and organising skills

• Good numeracy and literacy skills and an excellent telephone manner.
• Proficient in the use of MS Office products with experience and knowledge of Excel, Word & Outlook
• Enthusiastic, self-motivated and committed to working to a high standard
• Passionate and committed to the aims and charitable objectives of Assisi Animal Sanctuary
• Flexible and adaptable approach to work and ability to remain calm and work under pressure

Desirable Criteria

• Experience of working in a charity shop
• Working alongside a team of volunteers
• An understanding of the culture within charity shops

This role profile is not exhaustive and can be amended at any time to suit the changing needs of the business.

For application form, please contact [email protected] / 02891 311157

Closing date for applications is Friday 13^th September 2024 by 5pm.